At Majestic Interiors, our commitment is to deliver an exceptional shopping experience by upholding the highest standards of customer service. We are dedicated to our core principles and ensure that these values guide our operations. For details on our store policies, please review the information below. If you have any questions or need further assistance, feel free to reach out to us.

PRIVACY POLICY

Policy is crafted to help you understand how Majestic Interiors collects and manages the information you share while using our website, majestic-fur. At Majestic Interiors, we prioritize your privacy and are committed to transparently explaining how your information is used and protected.

What is the purpose of Majestic collecting information from online visitors?

The information we collect from you allows us to fulfill your orders accurately and swiftly, enhance your shopping experience, and ensure we meet our privacy standards. When you visit Majestic’s website, you can create a free account, enabling you to place orders, save items in your shopping cart, access special promotions, and check delivery details and lead times. Setting up an account is easy—just provide your name, email address, and a password.

After placing an online order, we’ll request additional details like your delivery address, billing address, and phone number to complete your purchase and ensure proper delivery.

Consent for Handling Personal Information

Your Consent to Data Collection and Usage

We handle your personal information based on your consent or as required by law. Depending on the circumstances and sensitivity, your consent can be either explicit or implied. For example, making a purchase on our website typically implies consent for us to use and share your details in order to process your order. If you provide another person’s information, we assume you have their permission to share it with us in line with this policy.

By submitting personal data to majestic-fur.com, such as signing up for promotional emails, you agree to how we collect, use, and manage this information as outlined in our privacy policy. Should you wish not to consent, simply avoid sharing your details or utilize the available opt-in or opt-out features. You can also revoke your consent or restrict our use of your personal data by contacting our support team at info@majestic-fur.com or calling 050 971 9972. Please be aware that withdrawing consent may affect the services we’re able to offer you.

In certain situations, majestic-fur.com may collect or use your information without your consent, such as to meet legal obligations, enforce a court order, or recover debts.

IS THIS INFORMATION EVER SHARED BY MAJESTIC?

At Majestic, we safeguard your personal information and only share it as necessary to fulfill your orders. We do not sell, rent, or trade your details. Your information is only disclosed to financial institutions for payment processing and to retailers or shippers involved in delivering your order. Rest assured, no third parties will use your information for solicitation purposes.

We will only disclose your information in response to legal requirements such as subpoenas or court orders. Aside from these situations, your data remains confidential and protected.

Please note that our Website Policies and Terms & Conditions may be updated periodically. We encourage you to review these sections regularly to stay informed about any changes. All payment information and personal details are securely handled and will not be stored or shared with third parties.

For any questions regarding our privacy practices or website policies, contact our customer service team at info@majestic-fur.com or call us at 050 971 9972.

We extend a 1-month warranty on our furniture to address any manufacturing defects in workmanship, beginning from the delivery date.

What is excluded from our warranty coverage?

Normal wear and tear

Damage caused by misuse or self-inflicted harm

Neglect or inadequate maintenance

Furniture improperly assembled, stored in unsuitable conditions (such as damp or sunny environments)

Alterations made by the user

Non-compliance with the instructions or guidance provided by Majestic Furniture’s policies or team members

Please ensure that any issues are reported within 24 hours of occurrence or immediately upon delivery to qualify for a valid claim

Free Delivery: All our listed furniture packages include free delivery for orders  over 1000 AED across ALL United Arab Emirates. For orders below this amount, delivery charges will be based on location, but we will make every effort to keep these costs to a minimum. Enjoy the convenience of no delivery fees when you place an order that meets the criteria!

We usually deliver within 3 to 5 days (may take up to 10 days) and sometimes can be as quick as 24 hours if you have more urgent requirements and call us to inform that. We will always try our best to accommodate your needs.

We will deliver and assemble everything. This includes setting the dining table, making the beds, hanging any artwork and mirrors. Our team will always set the furniture in the most practical and space-saving manner. We make sure that access to things like TV points and electrical sockets is not blocked. We will then remove all the waste and make sure the property is vacuumed throughout so it’s ready for immediate occupation

Post-Purchasing

Whenever you shop with us we want you to be delighted with your goods.

However, If you are unsatisfied with the quality or condition of our goods, you may return or exchange them within 3 days for a full refund of the purchase price, minus the return shipping cost based on weight and volume.

Return and Exchange

Items purchased online are eligible for return only and cannot be exchanged. All online returns must be processed according to our standard return procedures. Items purchased directly from our showroom can be either returned or exchanged, but all showroom transactions (returns and exchanges) must be completed in-person at our physical location within 3 days of the original purchase date. Please bring your receipt and ensure items are in original condition for all return and exchange requests.

Returned items must be undamaged, in their original condition, and packaged as originally received. The items should also be unmarked, unused, and unassembled. Please send an email to info@majestic-fur.com include your order number and the reason for the return.

All shipping charges are non-refundable.

Upon delivery the driver will take several pictures of the item/s and you will be required to sign a Delivery Note confirming you are happy with the conditions of the goods. If we go to collect any item/s and there is damage, the item/s will not be collected.

Please be advised that it is your responsibility to take care of the product/s and ensure they are returned to us safely and in a saleable condition. Please take every precaution to ensure the goods are in exactly the same condition as when you received them. Failure to do so may result in us being unable to refund you.

When handling/moving an item please take great care not to damage the item. Any item that suffers accidental damage after we have delivered your item will not be eligible for return.